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Returns, Refunds & Cancellations

Returns, Refunds and Cancellation Policy

Order Cancellations:

(Applicable for website sales only). In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, up to 7 days after you have received the goods. In this case, we will provide you with a full refund including refund of delivery charges.

To cancel your order you must inform us either in writing or by email: contactus@selfserve.co.uk

Refunds:

If your goods have been dispatched from our main warehouse but not delivered, we will refund in full, less any direct expenses - for example transport costs involved.

Returns:

If you have taken delivery for your goods and then decide you wish to return the goods you must return the goods to us at your own expense following our returns procedure. Returns will only be accepted within 30 days of receipt. If you decide to return the goods outside of the 7 day period mentioned above, we will then refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not (e.g. If we have provided FREE Delivery to you, we will still have paid our courier), repacking, restocking and the transaction fee incurred by us in processing your payment.

All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 7 days of cancellation. Returns and cancellations cannot be accepted on special order products.

 

Damaged / Faulty Goods

All carriers are selected through stringent guidelines for service and quality control. If you have a concern regarding delivery, please advise our customer care department immediately. Damaged or faulty goods must be reported to us immediately on delivery either by phone: 0845 247 7264, fax: 02892 625616 or email: contactus@selfserve.co.uk

Any damaged goods MUST be signed as damaged on the delivery note. We will then make further arrangements with you to replace the damaged goods.